Pick Up Frequently Asked Questions
Have a question?
If you haven’t got the answer you need from below, please email us at admin@cupcakeshop.com.au.
We usually respond to emails within 72 hours during business hours on working days.
How do I order a cake?
We currently accept set cake orders online only. Click here to make an order.
We require a minimum of 3 business days’ notice, collection date can be selected at checkout.
If date selected not showing available, we are booked out.
The date I require is not allowing me to make a booking, how do I order?
If the date required is not showing, this date has already been booked out or doesn’t fall within the 3-business day notice period.
What if I need to change my order?
We understand that plans can change. If you need to change the date or details of your order, please send us an email with your name, contact number and order number – subject heading please use -ORDER CHANGE as description. Please check over your order prior to completing checkout, if your order requires changes or cancellations, please note that there is a $15 administration fee. We do not accept changes to your order within 72 hours of collection date. Order email – Heysugar@cupcakeshop.com.au
When can I pick up my order?
We are open from Tuesday to Saturday. We don’t have pick ups available on the days we are closed.
Can I order a custom cake?
Unfortunately, custom options aren’t available through the website, only from the options selection.
We do however offer custom cakes which are available to be quoted individually, via email and in store.
Do you offer wedding cakes?
Yes! Just email us at admin@cupcakeshop.com.au with your date required, if you require venue delivery, photos of inspiration, serves required. Please note that we only deliver to local surrounding areas of our store.
Returns & Refunds:
All food items are made by hand and fresh to order. Food safety and hygiene methods are in place as the appropriate conditions as per the Food Act 2006 & Food Safety Standards. Handover of products is in perfect condition, once our products have left the store, we take no responsibility of the aftercare of our baked goods. Food products have a NO returns policy.
Delivery Frequently Asked Questions
Where do you deliver?
We deliver our online products within Australia using express post.
When will you send my order?
Our postal orders are sent Monday to Thursday via express post.
Orders are generally received within 3-4 days from order.
Please allow 1-2 days for order processing, for public holidays and peak season please add an extra day.
When will I receive my order?
We use Australia Post Express Shipping, usually takes 1-2 business days to be delivered from postal date. For regional or rural areas, delivery can be a little longer.
Once your order is shipped you will receive a tracking code for your order. If you haven’t received your order within 5 business days from the date of order, please contact us at heysugar@cupcakeshop.com.au so we can track your package.
How much is shipping?
Express post across Australia is a set flat rate at check out.
Order cancellations or changes
FK reserves the right to decline orders, cancellations, and changes if we are not able to complete the request of change before the product has been made and shipped. Please double check your order before checkout, making sure all the details for delivery are correct. Please check over your order prior to completing checkout, if your order requires changes or cancellations, please note that there is a $15 administration fee. We do not accept changes to your order within 72 hours of shipping.
Returns & Refunds:
All food items are made by hand and fresh to order. Food safety and hygiene methods are in place as the appropriate conditions as per the Food Act 2006 & Food Safety Standards. Handover of products is in perfect condition, once our products have left the store, we take no responsibility of the aftercare of our baked goods. Food products have a NO returns policy.