Terms & Conditions

By proceeding with an order, purchase, supplying information, images or review you are in agreement with our Terms and Conditions as stated below.

Little Cupcake and Cookie Shop Gold Coast Pty Ltd may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice.

Please read the following Terms and Conditions carefully before placing an order with Little Cupcake and Cookie Shop Gold Coast Pty Ltd. By using our service you agree to be bound by these Terms and Conditions.

1) A 30% deposit is required to confirm and commence an order. Please note that all deposits are non-refundable.

2) Balance of payment is due on pick up of orders via cash or EFTPOS. If your order is being delivered, full payment is required 7 days prior to your delivery date, or immediately should your booking be made with less than 7 days notice.

3) Any changes required to be made to your order must be advised immediately in writing. Changes requested within 7 days of your pick up/delivery date are not guaranteed and are made at the discretion of Little Cupcake and Cookie Shop Gold Coast Pty Ltd.

4) Exact colour match samples such as ribbon, paper and materials must be supplied if a product must be made in a specific colour. If no samples are supplied by the Client we reserve the right to complete the order using colours that we deem appropriate. No online colour samples will be accepted due to colours appearing different on computer screens. By agreeing to these Terms and Conditions you agree to accept Little Cupcake and Cookie Shop Gold Coast Pty Ltd’s creative interpretation on orders.

5) Upon pick up or delivery of cakes in the accepted condition, Little Cupcake and Cookie Shop Gold Coast Pty Ltd will no longer accept any responsibility for damage to the product thereafter.

6) If there is an issue with your order return it to the store immediately or freeze the product immediately in complete delivered form and return it to us on the next business day if we are to consider any form of refund or credit note. Products that have been consumed or not returned immediately will not be considered for any form of refund or credit note.

7) Little Cupcake and Cookie Shop Gold Coast Pty Ltd will not disclose any personal information unless authorized by the Customer or required to by Law.

8) Where a cupcake or cake stand is hired a $50 security deposit is held. To receive a refund of this security deposit the stand must be returned to our store by the Client within 7 days of the order date in clean and original condition. If Little Cupcake and Cookie Shop Gold Coast Pty Ltd collect the stand from your venue.